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Learning & Development Manager #2

St. John’s Episcopal Hospital East Rockaway, NY

Who We Are: St. John's Episcopal Hospital is the only hospital providing emergency and ambulatory care to the densely populated, culturally and economically diverse, and medically underserved populations of the Rockaways and Five Towns in southern Queens County and southwestern Nassau County, New York. Celebrating over 110 years of community care, the 257-bed facility provides people of all faiths with comprehensive preventive, diagnostic treatment and rehabilitative services, regardless of ability to pay. Come Grow With Us! Type: Full-Time (75 hours biweekly) Shift: Days Hours: 8:30 AM - 5:00 PM Pay: $125,000 - $140,000 Job Summary: The EHS Learning Department is looking for a Learning Development Manager. The Learning Development Manager is an experienced learning and development expert responsible for designing, facilitating, and coordinating innovative and impactful company-wide learning and development programs and activities. Reporting to the Director of EHS Learning, the Learning Development Manager will collaborate across all organizational levels to create and deliver learning interventions and programs. They will ensure professional development plans with suitable learning solutions that address the needs of the organization and all team members. This position actively analyzes, creatively designs and implements effective methods to educate, enhance performance and recognize performance. In addition, this position evaluates effectiveness through performance metrics and ensures alignment with strategic business objectives while maintaining high quality standards in instructional design and development for all methods of program delivery. This individual will be results driven, passionate about talent development and learning programs. This is a hands-on and in-person role. Functional Responsibilities: Lead a team of 1-3 team members with a coaching to accountability approach Design and develop instructional material, including classroom learning, self-study material, e-learning, team-builders, and on-the-job-learning with an andragogic delivery approach Oversees and facilitates a variety of learning programs Establish best practices, content development guidelines, and on-going oversight of development deliverables to ensure high quality learning Define metrics and data to assess and monitor the effectiveness of offerings to ensure programs are relevant to the needs of the organization Monitor and solicit feedback on all learning programs to ensure accuracy, relevance, and effectiveness of impact experience Identify learning needs, recommending and implementing solutions, and evaluating and measuring effectiveness Lead the development and continuous improvement of a comprehensive learning strategy ensuring strategic alignment of learning and development with business goals Collaborate with HR team members and business leaders to understand their needs related to learning and development by proactively interfacing with key stakeholders in order to understand, recommend and deploy effective solutions Conduct assessments and analyses data to define performance, skill and knowledge gaps, and recommend learning and development to drive individual and company-wide capability and performance improvement Partner with the HR team to recommend and develop employee engagement programs and activities that enhance employment experience Design and develop programs and curriculum, partner with departmental leaders, internal subject matter experts, and/or external vendors to achieve defined learning, learning and development objectives Develop and implement a comprehensive communication strategy for learning and development interventions and development programs Establish and maintain individual and organizational performance evaluation methods for learning content, delivery, activities, engagement and outcomes. Utilize metrics to validate knowledge transfer and return on investment. Organization: Episcopal Health Services Our ICARE values are the foundation for our principles and standards of behavior. Every team member must behave, model and apply these values in every interaction with patients/customers, patient families, visitors, team members and the larger community. Core Values: Innovation: Generate new ideas and methods to further the mission of excellence in the provision of high quality health care Compassion: Demonstrate kindness and concern in the care of patients, care of families, care of colleagues, care of self, and care of community Accountability: Accepting responsibility for the work we do, the actions we take and the words we use Respect: Projecting genuine concern for diversity and the attributes, qualities and achievements of others Empathy: Seeking to understand the feelings of others Person & Family-Centered Care Responsibilities: Delivers high quality, compassionate human interactions in all aspects of his/her job responsibilities Demonstrates caring attributes and communicates compassionately with patients, patient families, patients designated care partners, and colleagues Leadership: Management How we lead at EHS impacts all those connected to our organization. Every frontline management team member must demonstrate, model, apply, and behave in a manner that creates an inclusive and positive environment, this includes responsibilities that our frontline management team members must follow. Our strategic plan includes priorities that provide direction which we follow using the seven pillars as lenses to view each competency. Performance Improvement goals are required for each department and managers have responsibilities that they must meet to ensure these goals are reached. Including the leadership competency responsibilities of our professionals, our frontline management must follow the below responsibilities. Professional Leadership Competency Responsibilities: Collaborative: encourages and facilitates high levels of collaboration amongst fellow team members Accountable: takes responsibility for the actions and commitments of self and those they lead Communicative: speaks and writes clearly and in a well-organized manner; encourages open communication from team members and actively listens; communicates important organizational information to colleagues Emotionally Intelligent: helps to build strong, positive relationships, motivate their colleagues, and creates a positive work environment by developing and using self-awareness, social awareness, relationship management, empathy, active listening, feedback, and modeling Digitally Aware: responsibly and effectively uses digital tools, understanding how they work and how to navigate them Data Literate: understands, uses and communicates with organizational data in a meaningful way Planful: works in an organized, systematic, and thoughtful manner while having a rich and full set of plans Learning Focused: thinks creatively and experiments with new ideas, always looking to ensure current awareness and understanding of best-in-class processes, procedures, and information Customer Focused: puts the customer, patient and family members first, expressing respect and courtesy in all interactions Frontline Management Leadership Competency Responsibilities: Relationship Building: encourages and facilitates high levels of collaboration; identifies and cultivates relationships with key stakeholders; maintains a formal and informal network of relationships Coaching and Developing Others: promotes career development of team members; provides regular timely and specific feedback; promotes challenging assignments and opportunities for growth Building Trust: ensures mutual respect and psychological safety exist between team members, management, patients and their families, and the community Managing Talent: recruits and hires the right people for assignments; builds a strong work group with complementary strengths; supports staff continuity by anticipating staffing needs; promotes teamwork as a priority; is an effective team member; rewards team accomplishments Influencing: guides others towards a way of thinking without coercion or force, while still valuing and acknowledging their opinions Activating Networks: knows how to get things done and whom to involve and when Distributing Leadership: provides clear direction; ensures team members have the necessary authority, latitude, and resources to take action Decision Making & Problem Solving: understands broad organizational and business issues; considers a wide range of factors when making decisions; develops business plans to meet customer needs; adjusts actions and decisions for focus on critical strategic issues; clarifies objectives and works efficiently for results; conveys a sense of urgency and drives issues to closure; makes timely and sound decisions; responds flexibly to shifting priorities and rapid change; quickly learns complex information and concepts; works effectively in uncertain or unfamiliar situations Innovating: introduces new ideas, services, products, or business processes to improve EHS's efficiency, productivity, and culture Resource Planning: gathers relevant information systematically to generate solutions; is adept at using statistical/financial information to solve problems; grasps complexities and perceives relationships between issues; develops comprehensive and realistic short and long range plans; when planning, considers industry trends, budgets and timetables; integrates planning efforts across work units Coaching: helps team members develop their skills, knowledge, and abilities to improve their performance and achieve their professional goals Navigating Challenging Conversations: communicates productively during difficult conversations by putting one's self in the others shoes, anticipates problems before it's too late, and fosters a culture of transparency and trust in the workplace Educational and Experience Requirements: Bachelor's degree, Master's degree preferred, preferably in Learning Management, Instructional Design, Human Resource Development or a related field. In-person, e-Learning, and blended learning design experience and demonstrated expertise in the technical development, implementation and troubleshooting of web-based learning modules and professional development Experience with Leadership Development and Succession Planning Strong consultative approach Ability to manage multiple projects and tasks at various stages of development Strong Presentation and Communication skills Proven organization skills: ability to prioritize effectively and manage multiple tasks in an environment with competing demands Ability to work in a fast-paced multi-task office environment Ability to work under stress and meet deadlines Ability to be in-person Monday-Friday

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